Pet’s Journey

Your Pet’s Journey With Us: Simple, Transparent, Stress-Free

We’ve handled 14,000+ pet relocations. Here’s exactly what happens from the moment you contact us to the moment your best friend is back in your arms.

Step 1: Tell Us About Your Pet (2 Minutes)

Fill out our simple 3-question form or call us directly. Unlike other companies that make you wait 24-48 hours, our Instant Pricing Calculator gives you a transparent quote in 60 seconds—no email required, no pressure. You’ll immediately see our service fee, estimated airline costs, required documentation fees, and optional add-ons with zero hidden fees.

Step 2: Meet Your Pet’s Personal Travel Coordinator (Free Consultation)

Within 2 hours, you’ll receive a personal phone call from your dedicated Travel Coordinator—a real human with a name and photo. You’re assigned the same coordinator from start to finish, someone you can text, email, or call anytime. During this 15-20 minute consultation, they’ll explain breed-specific requirements, answer your questions, and provide a detailed Pet Travel Roadmap PDF customized to your route.

Step 3: We Handle the Paperwork Nightmare (So You Don’t Have To)

Pet relocation requires mountains of paperwork—health certificates, customs forms, USDA endorsements, import permits, and more. We manage 100% of it. We coordinate with your vet, verify all documents meet destination requirements, obtain government endorsements, secure import permits, and handle customs declarations. You’ll receive digital copies of everything for your records.

Step 4: Vaccination Verification & Health Clearance

We provide a free 15-minute virtual consultation with a licensed veterinarian (included in your service fee) to review your pet’s health records and ensure they’re cleared for travel. We’ll tell you exactly which vaccines or treatments are needed, provide a timeline, and coordinate appointments. We address special considerations for senior pets, pregnant pets, pets with medical conditions, and brachycephalic breeds.

Step 5: Pickup at Your Doorstep (No Airport Stress for You)

48 hours before pickup, you’ll receive your handler’s profile with name, photo, certifications, years of experience, and customer rating. You’ll see vehicle photos showing the climate-controlled transport, their direct contact number, and exact pickup window. During pickup, your handler inspects the travel crate, does a health check, takes a “Ready to Go!” photo, and reviews the itinerary. You’ll receive a GPS tracking link to watch your pet’s location in real-time.

Step 6: Safe Transport with Real-Time Updates (You’re Never in the Dark)

Your pet travels via the safest route with proactive communication every 2-3 hours. You’ll receive check-in photos, pre-boarding updates, takeoff confirmation, landing notifications, and post-landing photos. For international flights with layovers, handlers physically check on your pet during connections, and you receive photo/video updates at every stop. If delays occur, your coordinator calls immediately with contingency plans at zero extra cost.

Step 7: Delivery to Your Door (The Reunion Moment)

Your handler delivers your pet directly to your new address. During delivery, they perform a post-travel health check, review journey notes, and provide care recommendations for the next 24-48 hours. You’ll receive a complete journey summary report, welcome home comfort kit, and a 48-hour post-delivery check-in call from our team. They’re home.